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Contact Us 24/7 - Toll-Free: +1 (800) 284.5454 | Local: +1 (281) 388.2300

FAQs

Q?
Does your company offer in state and out of state service?
A.

Yes.

Q?
Does your company broker loads?
A.

Our sister company, Cheetah Logistics, has a network of vetted carriers that can assist on loads when needed.

Q?
Does your company offer permitted or oversized loads services?
A.

Yes.

Q?
Does your company offer hourly or dedicated truck services?
A.

Yes, Cheetah offers dedicated truck services for all vehicle types in the fleet.

Q?
Does your company offer storage capabilities?
A.

Yes, Cheetah has 60,000 sq. ft. of indoor storage, and 2.5 acres of stabilized, secured land for the storage of equipment that can be kept outdoors.

Q?
Does your company have specialized equipment?
A.

Yes, Cheetah has several specialized trucks and trailers to manage the movement of oversized equipment.

Q?
What is your fleet size?
A.

Our fleet size is extensive and typically fluctuates between 190-210 vehicles.

Q?
What is your billing process?
A.

All orders are processed and billed weekly. eStat customers have the ability to view their invoices online the next business day.

Q?
Do you have a customer portal?
A.

Yes, we do have a customer portal (eStat) for customer orders, POD’s, invoices and reports.

Q?
Where is your terminal located?
A.

Our main office is located in Southeast Houston, but our drivers are strategically located all over the Houston metro area.

Q?
If I call after hours, can I still speak to a live person?
A.

Yes

Q?
What is your company’s hours of operations?
A.

Cheetah is open 24/7/365 and staffed with dispatchers to handle your transportation needs.

Q?
What is your company’s insurance coverage?
A.

$1M / Auto Liability & $4M / Umbrella Policy (Cargo Insured up to $500K).

Q?
Have your drivers obtained TWIC cards?
A.

Yes, Cheetah drivers all have TWIC cards.

Q?
Does your company transport LTL (Less than a truck load) freight?
A.

Yes, Cheetah transports loads of all sizes and many time less expensive and with a quicker service time than customary LTL carriers.

Q?
Does your company have hazmat authority?
A.

Yes.